1. Information We Collect
We collect information you provide directly to us, such as when you create an account, participate in our loyalty program, or contact us for support.
Personal Information:
- Email address
- Name (if provided)
- Phone number (if provided)
- Store preferences and visit history
- Loyalty points and redemption history
Usage Information:
- App usage patterns and interactions
- Device information (device type, operating system)
- Log data (IP address, access times, pages viewed)
- Location data (if you enable location services)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our loyalty program services
- Process point transactions and redemptions
- Send you notifications about your account and rewards
- Improve our app and services
- Provide customer support
- Comply with legal obligations
- Prevent fraud and ensure security
3. Information Sharing
We may share your information in the following circumstances:
- With Store Partners: We share your loyalty data with participating stores to process rewards and track visits
- Service Providers: We may share information with third-party service providers who assist us in operating our app
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage and processing
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing of your data
- Withdrawal of Consent: Withdraw consent for data processing
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We may retain certain information for longer periods for legal, regulatory, or business purposes.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: support@fidiperks.com
- Phone: 0435022108
- Address: The Ponds, Sydney, NSW, Australia