Campaigns that bring customers back, recommended by AI
AI Coach reads your loyalty data, spots who is drifting and which days are quiet, and drafts the campaign to fix it: the reward, the audience and the message. You preview it, then launch in one click.
How does AI Coach choose a campaign?
AI Coach reads your loyalty data, finds where you are losing customers or money, and recommends the campaigns most likely to fix it, ranked, with the reward and message already drafted.
It reads your numbers
Who visits, how often, who has gone quiet, which days are slow and which rewards get redeemed, refreshed every night.
It recommends, ranked
Pick a goal or let it suggest one. You get a short list of campaigns built for your type of business, best first.
You preview before you send
See who the campaign will reach, the result it aims for and what the reward could cost you, before anything goes out.
One click to launch
It creates the reward, picks the audience and sends the message by push and email. You can cancel a campaign if you change your mind.
What can a campaign do for my business?
Each campaign is built for one goal. These are the goals AI Coach works on today.
Win back lapsed customers
A no-strings offer for people who have stopped coming.
Rescue at-risk regulars
A gentler nudge for customers who are visiting less.
Fill slow days
A reward that only works on your quiet days, or a streak that builds a weekly habit.
Lift average spend
A reward that unlocks once a customer spends over a set amount.
Reward your VIPs
A thank-you for your best customers, so they stay that way.
Welcome new customers
A first-visit welcome, then a nudge to come back for visit two.
Birthday week
A treat that is valid for the customer’s birthday week.
Clear stock
A reward on specific items you want to move.
Keep everyone engaged
A general campaign for when there is nothing urgent.
Can I write my own campaign?
Yes. Write a short brief, attach a photo if you like, and AI drafts the subject line and message in your brand voice. Edit anything before it sends.
AI copy from a brief
Describe the offer in a sentence. The draft follows your brand guidelines and is checked against them.
Ready-made layouts
Choose a layout for the email and preview exactly what customers will see.
In your store’s branding
Campaign emails carry your store’s name, logo and colours.
Who receives a campaign?
Only customers who have agreed to hear from you. Push and email each respect the customer’s marketing consent.
Push notifications
To the FidiPerks app and the web app on the customer’s phone.
To members who opted in to marketing email.
Smart audiences
Lapsed, at-risk, VIP, new and other segments built from real visit data, not guesswork.
Which plan includes it?
| What you get | Free | Professional | Enterprise |
|---|---|---|---|
| AI Coach recommendations | 10 AI actions a month | 500 AI actions a month | Unlimited |
| Push and email campaigns | — | Included | Included |
| Advanced audience segments | — | Included | Included |
| Messages a month | — | 20,000 | Unlimited |
An AI action is one request that returns a result, such as a set of recommendations or drafted campaign copy. See full pricing.
Questions business owners ask
What is AI Coach?
AI Coach is the part of FidiPerks that reads your loyalty data and recommends campaigns for you, with the reward, audience and message already drafted. You review and launch.
Do I need to know marketing to use it?
No. Choose a goal, such as winning back customers or filling slow days, and AI Coach suggests what to send and to whom. You can also write your own from a one-line brief.
Can I see what a campaign will cost before I send it?
Yes. Before launch you see who it will reach, the result it is aiming for and what the reward could cost you.
Which channels do campaigns use?
Push notifications to the FidiPerks app and web app, and email. Only customers who agreed to marketing messages receive them.
Is it built for my type of business?
Recommendations are tuned for cafés and food businesses, salons, retail, fitness and other local services.
Which plan do I need?
Free includes 10 AI Coach actions a month so you can try it. Sending push and email campaigns is part of Professional (A$99 a month after a 30-day free trial) and Enterprise.
Works together with
Each part of FidiPerks reads from the same loyalty data, so what one learns, the others use.
Try it with your own customers
Professional starts with a 30-day free trial. Cancel inside it and you are never charged.