Last updated:
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners.
Similar technologies include web beacons (pixel tags), local storage, and session storage. This policy covers all of these technologies collectively referred to as "cookies."
FidiPerks uses cookies on our public website (fidiperks.com), merchant admin portal (admin.fidiperks.com), and customer loyalty app (app.fidiperks.com) for the following purposes.
These cookies are essential for the website and platform to function. They cannot be disabled. Without them, services such as logging in, accessing your dashboard, or processing loyalty transactions would not work.
| Cookie | Purpose | Duration |
|---|---|---|
fp_session |
Maintains your authenticated session in the merchant or customer portal | Session |
fp_csrf |
Protects against Cross-Site Request Forgery attacks | Session |
fp_cookie_consent |
Stores your cookie consent choice so we don't ask again | 1 year |
These cookies remember choices you make to improve your experience (e.g. language preference, dashboard layout). You can disable these but some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
fp_prefs |
Saves dashboard layout and display preferences for merchant admins | 30 days |
fp_timezone |
Stores detected timezone to display analytics in your local time | 30 days |
These cookies help us understand how visitors interact with our website so we can improve it. All data is aggregated and anonymised — we do not track individual users across external sites.
| Provider | Purpose | Duration |
|---|---|---|
| AWS CloudWatch / Internal | Page load performance monitoring and error tracking (server-side, no client cookie) | N/A |
We do not currently use Google Analytics, Facebook Pixel, or other third-party tracking scripts on our public website.
Some features of our platform rely on third-party services that may set their own cookies. We have agreements in place with each of these processors under our Sub-processor policy.
| Provider | Purpose | Their Policy |
|---|---|---|
| Chargebee | Subscription billing & checkout (only loaded on checkout pages) | Chargebee Privacy |
| Apple App Store / Google Play | App download links (no cookies set by us; governed by platform policies) | N/A |
You have several ways to control cookies:
When you first visit fidiperks.com, we show a consent banner. You can accept or decline non-essential cookies. You can change your preference at any time by clearing your browser's local storage or cookies for fidiperks.com and reloading the page.
Most browsers allow you to block or delete cookies through their settings. Note that disabling strictly necessary cookies will prevent login and core platform features from working.
The FidiPerks mobile app uses local storage (not cookies) for session management. You can clear app data through your device's application settings.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), cookie data that can identify an individual is treated as personal information. FidiPerks handles such data in accordance with our Privacy Policy, including your rights to access, correct, and request deletion of your personal information.
We may update this Cookie Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our website after any change constitutes your acceptance of the new policy.
If you have questions about our use of cookies or this policy, please contact us: